Privacy policy

When registering on the website ekoproduktas.com, you entrust UAB “Ekoproduktas” (hereinafter referred to as the  Company  and/or  we) with your personal data and give us the right to process them in this Policy (hereinafter referred to as the  Policy) and the Rules for the Purchase and Sale of Goods in the Ekoproduktas store on the Internet (hereinafter referred to as the  Rules) to the extent, methods and purposes provided for.

If you do not agree to the Rules, this Policy or their individual terms, we will unfortunately not be able to provide you with the opportunity to use the services provided by the Company for the sale  of goods (hereinafter referred to as the Services).

Personal data is any information that can be used to identify a person, as well as any information about a person who has already been identified. In this Policy you will find all information about what data we collect and process, to whom we use it, how long we store it, etc.

1. What data do we process and why?

1.1. Registration, verification, administration and communication

By registering and agreeing to the Rules, you provide us with the following questionnaire data. The provision of certain registration data is necessary and if they are not provided, you will not be able to use the Services. By registering, you confirm that the personal data you provide is accurate and correct and that you are at least 18 years  of age (or at least 14 years of age, with the consent of parents or guardians or emancipated).

According to your profile data, we create a unique profile on the ekoproduktas.com website, according to which we will identify you as a registered ekoproduktas.com of the website, which will give You the opportunity to use the services provided to registered users in the Rules and/or the conditions provided for in this Policy.

According to the questionnaire data provided by you, we also recognize you when, for example, you want to update or change your data, contact us regarding the provision of certain personal information, the exercise of rights related to the processing of personal data, etc.

We also use the contact details (e-mail, telephone number) provided in your questionnaire for communication purposes with you, including in response to your inquiries, comments, providing you with important information about the Services, their provision and/or changes to this Policy.

It is very important that the questionnaire data you provide is accurate and correct. If the data you provide changes, you must immediately inform us by changing the relevant data in the registration form on the website. Please refer to section 5.2 of this Policy about how to update your changed profiledata. If you provide incorrect (fake) data, forget it or do not update the changed data, it may be difficult for us to secure the provision of the Services, as well as problems in the exercise of your rights. In no case will we be liable for damages caused to you by the fact that you have provided incorrect or incomplete personal data.

The Company will not be able to verify the correctness and compliance of your data with reality. When accepting your registration form, we will assume that your data is accurate and correct, and all your consents are provided on your own free will, after a thorough knowledge of this Policy and The Rules.

1.2. Administration of your account

We process your data in order to maintain and administer your account.

We consider your consent to use the account on the website ekoproduktas.com received when you perform the actions necessary to create an account provided for in the Rules and confirm the registration.

1.3. Processing of your purchase data

When providing the Services to you,  making a refund (if you return the purchased item), granting discounts, etc. – we also process data about your purchase transactions (hereinafter referred to as  orders) in addition to your registration data.

We store purchase data for 5  years from the date of the purchase transaction and, upon expiry of the term, destroy it and/or reliably anonymize it, i.e. irretrievably disasso separate it from your profile data and other information that personalizes you.

1.4. Statistics, markets and surveys of the behaviour of our buyers

We are constantly making every effort to ensure that our range, applicable promotions and discounts meet the needs of our customers as much as possible.

We use automated data analysis to conduct surveys of statistics, market and buyer behaviour and to generate the reports necessary for our business. During the analysis, we use non-anonymized data and do not process your name, contact and other information that personalizes you. Data analysis for statistical, market and conduct research of our customers allows us to make important business decisions, such as forming a range that meets the needs of our customers, pricing, etc.

Data analysis actions have no legal or similar significant effect on you.

1.5. Service of customer inquiries, complaints, requests and feedback

We will use your personal data to respond to your inquiries, complaints, requests and administer your feedback (hereinafter referred to as the  Request).

We use your data only for the purpose of properly and objectively examining your Request, providing you with the necessary information, answering your questions, resolving your requests or requirements. We may also analyse the data of the request in order to improve the quality of our activities and the services provided to you, taking into account your opinions and suggestions.

We process and store your Request and related data until we examine the Request, provide you with a response and execute the decisions made, as well as up to 12 (twelve) months after the Request has been solved.

If a legal dispute initiated regarding the Request will keep your data longer, the final decision will take effect.

Upon expiry of the period of processing and storage of your data set forth in this Policy, we will destroy your data or reliably and irrecoverably anonymized your data as soon as possible, within a reasonable period of time necessary for such action.

2. From what sources do we collect your personal data?

We receive almost all of your personal data only from you. You provide us with the questionnaire data directly, for example, by filling in the registration forms, and the purchase data with the Services.

We also receive your data directly from you when you submit a Request in any of the ways you choose: by writing us an e-mail, submitting a written request to us, etc.

3. In which cases and for which third parties do we disclose your data?

We may transfer your data for processing to third parties who assist us in the execution and administration of the Services, provide us with delivery services,  services related to customer request administration. Such persons may include  persons authorised by the Seller who deliver goods,  database software providers, database administration service providers, data center, hosting and cloud service providers, direct marketing service providers, market research or business analytics service providers, etc. In each case, we provide the data processor only to the extent necessary to execute a specific order or provide a specific service. The data processors we use may process your personal data only in accordance with our instructions and may not use it for other purposes or transfer it to other persons without our consent. In addition, they must ensure the security of yourmust-have data in accordance with applicable legislation and written agreements concluded with us.

In the e-shop, payments are processed using the makecommerce.lt platform, managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. No .: 12268475), therefore your personal information required for payment execution and confirmation will be transferred to Maksekeskus AS.

If the event described in the Request may be recognized as insured, we will transfer your Request and data to the insurance company(s) in which we have insured our civil liability or which provides us with other insurance cover related to the event identified in your Request. Insurance companies act as independent data controllers and process your data in accordance with the conditions and rules established by the insurance company.

Data may also be made available to competent authorities or law enforcement bodies, such as the police or supervisoryauthorities.

We use a website analytics service (e.g. Google Analytics) that is used to determine your use of the information provided on ekoproduktas.com website, we may exchange your anonymized data with third parties who rely on this information to evaluate the use of the website or mobile application, to prepare reports to website operators about website or mobile application activity and to provide other services related to the use of the Website and the Internet. See the Cookie Policy for more information.

4. In which territories and jurisdictions do we process your personal data?

We process your personal data only within the territory of the European Union. We do not currently have the intention to transfer or transfer your personal data to third countries.

5. What rights do data protection legislation confer on you and how can you exercise them?

5.1. Right to access your personal data processed by us

You have the right to receive our confirmation whether we process your personal data, as well as the right to access your personal data processed by us and information about the purposes of data processing, categories of data processed, categories of data recipients, period of data processing.

If you are a user of the website ekoproduktas.com account, you can get acquainted with your personal data processed by us (e.g. check relevant profile information, consents provided by you) in your account at any time, receive invoices issued to you for the last 12 months.

If the information provided in this Policy, ekoproduktas.com website account is insufficient for you or you wish to receive a history of purchase transactions for a period exceeding 12 months, you may always contact us in the ways specified in section 6 of this Policy.

5.2. Right to rectify personal data

If the data provided to us in your registration form has changed or you believe that the information we process about you is inaccurate or incorrect, you have the right to request that this information be changed or corrected.

You can make adjustments to your data in the account of the ekoproduktas.com website. You may also contact us in the ways described in section 6 of this Policy and request that your data be corrected or corrected by us.

5.3. Right to withdraw consent

In cases where we process your data on the basis of your consent, you have the right to withdraw your consent at any time and the processing based on your consent will be terminated. Unfortunately, in this case, we will no longer be able to provide access to our Services.

Upon expiry, revocation or revocation of your consent, we destroy the data processed with your consent and, in the cases specified in the Policy, reliably and irrecoverably anonymized.

In any case, we may also retain your consent and evidence about it for a longer period of time in order to defend ourselves against claims, claims or claims against us.

5.4. Right to lodge a complaint

If you believe that we process your data in violation of the requirements of data protection legislation, please contact us directly first. We believe that with good faith efforts, we will be able to dispel all your doubts, satisfy your requests and correct the mistakes we have made, if any.

If you are not satisfied with the method of solving the problem proposed by us or, in your opinion, we will not take the necessary actions according to your request, you have the right to lodge a complaint with the supervisory authority with which the State Data Protection Inspectorate is located in the Republic of Lithuania.

5.5. Right to object to processing where processing is based on legitimate interests

You have the right to object to the processing of personal data when personal data is processed on the basis of our legitimate interests (for analytical purposes). However, taking into account the purposes of the Provision of Services and the balance between the legitimate interests of both parties (both you as a data subject and us as data controller), your objection will mean that if we terminate the processing of your data based on our legitimate interest, we will not be able to provide you with the possibility to continue using the Services.

In order to exercise the right set out in this section, please submit a written request to our Data Protection Officer.

5.6. Right to erasure (right to be forgotten)

In certain circumstances specified in the data processing legislation (when personal data is processed unlawfully, the basis for data processing has disappeared, etc.), you have the right to request that we delete your personal data. To exercise this right, please submit a written request to our Data Protection Officer.

5.7. Right to restrict data processing

In certain circumstances specified in the data processing legislation (when personal data is processed unlawfully, you contest the accuracy of the data, you have objected to the processing on the basis of our legitimate interest, etc.), you also have the right to restrict the processing of your data. However, we must note that due to the restriction of data processing and the period of such restriction, we may not be able to provide you with the Services.

In order to exercise the right set out in this section, please submit a written request to our Data Protection Officer.

5.8. Right to data portability

You have the right to transfer the data that we process with your consent and the processing of which is carried out by automated means to another data controller. We will provide you with the data you wish to transfer in a format commonly used and machine-readable by our systems, and if you wish and if technically possible, we will forward the data directly to another data controller specified by you.

In order to exercise your right to data portability, please submit a written request to our Data Protection Officer.

5.9. Procedure for processing applications

In order to protect the data of all our customers from unauthorized disclosure, we will be obliged to identify you upon receipt of your request to provide data or exercise your other rights. For this purpose, we may ask you to provide relevant questionnaire data (e.g. name, e-mail address or phone number) provided in your registration form and compare whether the data you provide matches the relevant profile data. As part of this verification, we may also send a control message to the contact specified in the registration form (SMS or e-mail) requesting an authorization action. If the verification procedure is unsuccessful (e.g. your specified questionnaire data will not match the data specified in the registration form or you will not be authorized according to the received SMS or e-mail message), we will be forced to state that you are not the subject of the requested data and will be obliged to reject your request.

Having received your request for the implementation of any of your rights and successfully completed the above verification procedure, we undertake to provide you with information about the actions taken in accordance with your request no later than one month from the date of receipt of your request. Given the complexity and number of requests, we have the right to extend the one-month period by a further two months, informing you of this until the end of the first month and giving the reasons for such extension.

If your request is submitted by electronic means, we will also provide you with a reply by electronic means, unless this is not possible (e.g. due to the very large amount of information) or if you ask you to respond in another way.

We will refuse to comply with your request with a reasoned reply, if  the circumstances specified in the legal acts are established, by informing you in writing.

6. In what ways and by what contacts can you contact us?

You can contact us about all data processing issues in the following ways:

e-mail info@ekoproduktas.com

by calling +370 45 508 176

Data Protection Officer tel. Nr.: +370 678 00981.

7. How safe is your data?

We use a variety of security technologies and procedures to protect your personal information from unauthorized access, use or disclosure. However, the security of the transmission of information over the Internet or mobile communications cannot be guaranteed. any communication of information to us in the specified ways is carried out at your own risk.

8. Longer data retention

Upon expiry of the period of processing and storage of your data set forth in this Policy, we destroy your data and, in the cases specified in the Policy, reliably and irrecoverably anonymized, as soon as possible, within a reasonable and reasonable period of time necessary for such action.

Longer than specifically stated in this Policy, the storage of your personal data may be carried out only when:

– it is essential that we be able to defend ourselves against claims, claims or claims and exercise our rights;

– there are reasonable suspicions of an illegal act under investigation;

– Your data is necessary for the proper resolution of the dispute, complaint;

– in the case of other grounds laid down by law.

9. Cookies

We use cookies (a small information file sent to your computer or other device (such as a mobile phone) when you visit our website and are stored in your browser. A cookie is sent to your computer or other device in order to store data and we can recognize you as a user of the Services by visiting our website. With the help of cookies, we may also link your purchase history, other data collected when you use the Services, and your browsing on the Internet. The information collected by cookies allows us to ensure your ability to browse more conveniently, provide you with attractive offers and learn more about the behavior of our website users, analyze trends and improve both the website and your service.

Cookies are divided by type:

Session cookie

The session cookie is used every time you visit our website. We use this type of cookie to link your actions on our website and each session cookie lasts only for the duration of the browser session, after which the cookie is no longer used. Each browser session starts when you open a browser window and ends when you close the browser window. After your visit to our website, all session cookies are deleted.

Persistent cookie

A persistent cookie allows you to remember your preferences or actions on the website (or on different websites). It lasts longer than the session cookie and lasts for the time specified in the cookie (depending on the specific cookie). This type of cookie will not be deleted when you close your browser window and will be stored on your device. It will be activated each time you visit the website where that particular persistent cookie is created.

A cookie is categorized by country:

We use two categories of cookies, which are known as “main party” cookies and “third-party” cookies. This categorization helps determine who else will have access to the information that is collected by the installed cookie.

Main party cookie

We created the main party cookie ourselves or it was created by our authorized service providers according to our order. These cookies help you to feel better and leave the session you started, for example, the browser can remember basic information such as the goods you put in your shopping carts, your username and your preferred language.

Third-party cookie

To categorize a cookie by purpose:

In order to understand the purposes of each cookie, we have divided all cookies into the following categories:

Essential cookies

These cookies are necessary for the operation of our website and in order to visit our website and use its capabilities. For example, in order to ensure that the page loads quickly and efficiently, in order to log in to our website as a registered user, so that the goods you choose and the data entered do not disappear when you browse the pages of our website during the browsing session. Without strictly necessary cookies, certain functionality would not work on our website and our website may not function as smoothly as it should. These cookies do not collect any information for marketing purposes and do not track your activity on our website or other websites.

Performance cookies

Performance cookies collect information about how you use our website and help improve the performance of our website. For example, performance cookies can show you which pages you visit most often, how much time you spend on the page, what items you open to see, and help you register any disruptions on the page. These cookies track your activity on our website, but they collect information without directly identifying you. Performance cookies do not collect any information for marketing purposes and do not track your activity on other websites.

Functional cookies

Functional cookies support a highly interactive feature that creates value for you, but without them our website can function. Functional cookies allow our website to remember you and your preferences (for example, the language or region in which you are located) and to ensure better and more tailored features for you. For example, personalize a particular webpage (text size, font, and other parts of pages that you can customize), provide other functionality that you want (watch a video or leave a comment) and remember if you’ve been to our site before to stop you from seeing messages for those who visit the site for the first time. These cookies do not collect any information for marketing purposes and do not track your activity on our website or other websites.

Targeted or promotional cookie

Targeted or advertising cookies are used to provide you with ads that are more relevant to you and more relevant to your interests, to limit the number of times you can see the same advertisement on the site, and to measure the effectiveness of your advertising campaign by tracking your clicks. Advertising may not appear on our website and may appear on other pages even after you leave our website. These cookies collect information for marketing purposes and track your activity not only on our website, but also on other websites.

How to manage cookies

You can manage cookies through the settings of the browser you use by selecting which cookies you want to accept and which ones to delete.  You can refuse cookies at any time by deleting cookies from your browser where they are installed. The location of cookie management depends on the browser you are using. To learn more about how to manage or remove cookies installed in your browser, please visit the web page of the browser you are using or check out the brief instruction for the most popular browsers here: Chrome; Mozilla, etc.

You may also withdraw your consent to the use of cookies at any time by submitting a request to us by e-mail info@ekoproduktas.com or by phone +370 678 00981 By withdrawing your consent to the use of cookies, you also have the right to delete cookies installed in your browser.

It is important to know that if you refuse technical, functional and analytical cookies, it will not be possible to use the website, therefore we do not recommend that cookies be erased or blocked.

10. Policy validity and amendments

This Policy has been in force since 05 May 2021. If we change this Policy, we will publish an updated version of it on this page.